Cleaning and Safety Protocol
The health and safety of Royal Ambarrukmo Yogyakarta guests and staff are our top priority.
We implemented several steps for the safety of our guests and our people - some of these are:
Guest check in declaration
A guest check-in declaration form is in place to identify guests who had traveled to high-risk countries in the previous 14 days.
If any of the parameters for our guests or colleagues are not normal, a medical examination and medical assistance is provided immediately.
Implement physical distancing throughout the hotel.
High Touch cleaning and disinfecting
Increase cleaning and disinfecting frequency throughout the hotel, paying attention to high-touch items.These practices are also in place in guest rooms during housekeeping services.
Install alcohol-based hand sanitizing and glove stations near the front entrance and public areas, including the entrances, lobbies, corridors, reception, and security.
Disinfect key cards
Provide clean and disinfected key cards upon check-in.
Display door hanger with cleaning and disinfecting information.
Wash all linens at a high temperature for optimal disinfection.
Pool and other wellness areas
Provide sanitizer in our fitness and wellness centers.
Provide an express check-out process to minimize contact with team members.
Methods of payment
Offer cash-free methods of payment.
Restaurants and Bars
Space tables apart in restaurants and bars to provide physical distancing.
Adhere to the strict safety procedures while serving all food and beverages.
Provide team members with comprehensive hygiene and prevention training program.
Team member temperature checks
Administer temperature checks for team members and suppliers, when legally permitted or required.
Team member PPE
Provide team members with personal protective equipment.
Please note: If you have returned from overseas in the last 14 days, have been in contact with anyone with Covid-19 or display signs of cold or flu like symptoms or unwell you will not be allowed to check in to the hotel.
We would like to thank you for your support and we pray for your safety and wellbeing.
We wish to be of service to our guests, and if we can be of any assistance in any way at all, please do not hesitate to call us at +62 274 488488 or send us an email at firstname.lastname@example.org.